Shipping policy
Thank you for choosing Jeevanika. We are committed to delivering your orders safely, efficiently, and within a reasonable timeframe. This Shipping Policy outlines the terms and conditions related to order processing, shipping, delivery timelines, and related services.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
Order Processing
All orders are processed after successful order confirmation and payment verification, where applicable.
Orders are typically processed within 1 to 2 business days. During peak seasons, promotional campaigns, public holidays, or high order volumes, processing times may be slightly extended.
Customers will receive order confirmation and shipping updates through email, SMS, WhatsApp, or other available communication channels.
Shipping Coverage
Jeevanika currently ships products across most serviceable locations within India through trusted courier and logistics partners.
Delivery availability may vary depending on the customer's location, courier network coverage, and operational conditions.
For certain remote or non-serviceable locations, delivery timelines may be longer than standard estimates.
Estimated Delivery Time
Once dispatched, orders are generally delivered within 3 to 7 business days for most locations.
Delivery timelines may vary depending on factors such as destination, courier operations, weather conditions, transportation disruptions, local restrictions, public holidays, and other circumstances beyond our control.
While we strive to meet estimated delivery timelines, these timelines should be considered approximate and not guaranteed.
Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before order confirmation.
From time to time, Jeevanika may offer free shipping promotions, special delivery offers, or limited-time shipping discounts at its sole discretion.
Shipping charges may vary based on order value, delivery location, package weight, promotional offers, and other applicable factors.
Cash on Delivery (COD)
Cash on Delivery services may be available for eligible locations.
Jeevanika reserves the right to enable, disable, restrict, or modify COD availability based on location, order value, customer history, operational requirements, or courier partner limitations.
Additional charges may apply for COD orders where applicable.
Order Tracking
Once an order has been dispatched, customers will receive shipment details and tracking information through the registered mobile number, email address, or other available communication channels.
Customers can use the tracking information provided to monitor the progress of their shipment.
Tracking updates are subject to information provided by the courier partner.
Delivery Attempts
Courier partners may attempt delivery multiple times before marking an order as undeliverable.
Customers are requested to ensure that accurate delivery information, contact details, and address information are provided at the time of placing an order.
Failure to accept delivery or repeated unsuccessful delivery attempts may result in order cancellation or return of the shipment.
Delayed Deliveries
Although we work closely with reliable logistics partners, certain circumstances may cause delivery delays.
These circumstances may include adverse weather conditions, transportation disruptions, strikes, public holidays, natural disasters, government restrictions, regional issues, operational challenges, or other unforeseen events.
Jeevanika shall not be held responsible for delays arising from factors beyond its reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information while placing orders.
Jeevanika shall not be responsible for delays, delivery failures, additional shipping costs, or lost shipments resulting from incorrect, incomplete, or inaccurate address information provided by customers.
Damaged Shipments
If a shipment is received in damaged condition, customers are requested to contact our support team within 48 hours of delivery.
Clear photographs or videos of the damaged package, product, and shipping label may be required for verification and resolution purposes.
Lost or Undelivered Orders
In the unlikely event that an order is lost during transit or marked delivered but not received, customers should contact our support team promptly.
We will coordinate with the courier partner to investigate the issue and provide an appropriate resolution where applicable.
Shipping Policy Updates
Jeevanika reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice.
Customers are encouraged to review this page periodically for the latest shipping information and policies.
Contact Information
For any shipping-related questions, order tracking assistance, delivery concerns, or support requests, please contact us:
Jeevanika
Email: info@risingplayerpharmaa.com
Phone: +91 9634960005
Support Hours: Monday to Saturday, 10:00 AM – 9:00 PM
By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping Policy.